FAQs
How do I place a custom order?
You can contact us through our website, Facebook page, email, or phone. We’ll discuss your design, quantities, garment options, and provide a quote.
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Do you have a minimum order quantity?
No. We can produce single items as well as large group orders. Pricing may vary based on quantity.
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How long does a custom order take?
Production times vary depending on the size and complexity of the order. Most custom orders are completed within 7–14 business days after artwork approval and payment.
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Do you offer rush orders?
Yes, rush service may be available depending on our production schedule. Additional rush fees may apply.
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Do you provide artwork proofs?
Yes. We provide proofs when necessary to ensure your design, spelling, colors, and placement are approved before production.
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Can I bring my own shirts or garments?
Yes. We accept customer-supplied garments; however, customers assume the risk associated with decorating items not purchased through T’s Tees. We are not responsible for damage caused by manufacturing defects or issues beyond our control.
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Do you offer embroidery?
Yes. We offer professional embroidery on shirts, polos, hats, jackets, bags, blankets, and more.
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What is a digitizing fee?
Embroidery designs must be converted into a stitch file before production. This process is called digitizing. A one-time digitizing fee may apply for new embroidery designs.
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Do you offer DTF printing?
Yes. We specialize in Direct-to-Film (DTF) printing for vibrant, durable custom apparel.
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Can you print my business logo?
Absolutely. We can print or embroider your logo on a variety of apparel and promotional products. You must own or have permission to use the logo.
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What file types do you accept for artwork?
Preferred formats include:
* PNG (transparent background) 300DPI
* SVG
If you’re unsure, send us what you have and we’ll review it.
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Can you help create a design?
Yes. We can assist with custom artwork, layout adjustments, and design concepts.
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What payment methods do you accept?
We accept major credit cards and other payment methods available through our website checkout system.
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Can I cancel my order?
Orders may be canceled before production begins. Once artwork is approved and production has started, cancellation fees may apply.
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Are custom orders refundable?
Because custom products are personalized, custom orders are generally non-refundable. If we make an error, we’ll work with you to correct it.
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Do you ship nationwide?
Yes. We ship throughout the United States.
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Do you offer local pickup?
Yes. Local pickup may be available for customers in and around Lebanon, Missouri.
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How should I care for my printed apparel?
For best results:
* Turn garment inside out
* Machine wash cold
* Use mild detergent
* Tumble dry low or hang dry
* Do not iron directly on the design
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How should I care for embroidered apparel?
Wash inside out in cold water and tumble dry low or hang dry. Avoid harsh chemicals and excessive heat.
What makes T’s Tees different?
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T’s Tees is a family-owned custom apparel business specializing in quality embroidery, DTF printing, and personalized customer service. We believe every order matters because “Where Every Shirt Tells a Story.”