FAQs
How do I place a custom order?
You can contact us through our website, Facebook page, email, or phone. We’ll discuss your design, quantities, garment options, and provide a quote.
Do you have a minimum order quantity?
No. We can produce single items as well as large group orders. Pricing may vary based on quantity.
How long does a custom order take?
Production times vary depending on the size and complexity of the order. Most custom orders are completed within 7–14 business days after artwork approval and payment.
Do you offer rush orders?
Yes, rush service may be available depending on our production schedule. Additional rush fees may apply.
Do you provide artwork proofs?
Yes. We provide proofs when necessary to ensure your design, spelling, colors, and placement are approved before production.
Can I bring my own shirts or garments?
Yes. We accept customer-supplied garments; however, customers assume the risk associated with decorating items not purchased through T’s Tees. We are not responsible for damage caused by manufacturing defects or issues beyond our control.
Do you offer embroidery?
Yes. We offer professional embroidery on shirts, polos, hats, jackets, bags, blankets, and more.
What is a digitizing fee?
Embroidery designs must be converted into a stitch file before production. This process is called digitizing. A one-time digitizing fee may apply for new embroidery designs.
Do you offer DTF printing?
Yes. We specialize in Direct-to-Film (DTF) printing for vibrant, durable custom apparel.
Can you print my business logo?
Absolutely. We can print or embroider your logo on a variety of apparel and promotional products. You must own or have permission to use the logo.
What file types do you accept for artwork?
Preferred formats include:
* PNG (transparent background) 300DPI
* SVG
If you’re unsure, send us what you have and we’ll review it.
Can you help create a design?
Yes. We can assist with custom artwork, layout adjustments, and design concepts.
What payment methods do you accept?
We accept major credit cards and other payment methods available through our website checkout system.
Can I cancel my order?
Orders may be canceled before production begins. Once artwork is approved and production has started, cancellation fees may apply.
Are custom orders refundable?
Because custom products are personalized, custom orders are generally non-refundable. If we make an error, we’ll work with you to correct it.
Do you ship nationwide?
Yes. We ship throughout the United States.
Do you offer local pickup?
Yes. Local pickup may be available for customers in and around Lebanon, Missouri.
How should I care for my printed apparel?
For best results:
* Turn garment inside out
* Machine wash cold
* Use mild detergent
* Tumble dry low or hang dry
* Do not iron directly on the design
How should I care for embroidered apparel?
Wash inside out in cold water and tumble dry low or hang dry. Avoid harsh chemicals and excessive heat.
What makes T’s Tees different?
T’s Tees is a family-owned custom apparel business specializing in quality embroidery, DTF printing, and personalized customer service. We believe every order matters because “Where Every Shirt Tells a Story.”